Radio Explorer

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Last updated on June 03, 2008

Technical Support

Radio Explorer online help system aims to provide answers to most common technical questions about Radio Explorer.

If you would like additional assistance, please send e-mail to support(at)radioexplorer.com.ru. Please try to include the following information with your message:

• Radio Explorer version. To find out which version of Radio Explorer you are running, on the Help menu, click About Radio Explorer. In the About dialog box, select the first tab, titled Splash. The version number is placed under the Radio Explorer title at the top of the tab area. If you have found a problem in Radio Explorer, you might want to check if it has been already corrected in the latest version.

• System properties listing of Java software. This is optional and can be omitted, if you wish to keep information about your Java environment private. While in the About dialog box, select the last tab, titled System Info. Click Copy to Clipboard at the bottom of the tab area. Open your favorite text editor, on the Edit menu in the editor, click Paste. The data from the tab should appear in the editor window. On the File menu in the editor, click Save or Save As... to save the resulting file. Attach the saved file to your message.

• If the problem is related to a particular schedule file, which is available on the Internet, provide a link to the file. If it is an older file, which is no longer available on the Internet, or a custom file, attach the file to your message or compress the file into a zip archive and attach the archive.

• If the problem results in Radio Explorer bringing up the Problem Detected dialog box, please include the problem log with your message. When the dialog box is displayed, click the Show Details button at the bottom left of the dialog box. Click Copy to Clipboard at the bottom of the newly expanded area to copy the problem log into the Clipboard. Save the contents of the Clipboard to a file, following similar directions as with the system properties listing of Java software as described above. Attach the saved file to your message.

• Provide the problem description, listing steps that should be taken for the problem to appear.

In the case if you have questions about ordering, payment, or shipping procedures, please visit the Customer Care Center page.