Technical support

This online help aims to provide answers to most common technical questions about Radio Explorer. For detailed instructions on getting and using help, please see the page Ways to get help in Radio Explorer.

If you would like to get additional assistance, please send e‑mail to support@radioexplorer.com.ru.

If you have encountered a problem in Radio Explorer, please check if it has already been documented in the known issues.

Check the version of Radio Explorer. To find it out, on the Help menu, click About icon About Radio Explorer. In the About dialog box, select the first tab, titled Splash. The version number is located under the Radio Explorer title at the top of tab area. If the version of Radio Explorer installed on your machine is not the latest version as indicated on the Download page Page on the Web of Radio Explorer Web site, upgrade Radio Explorer (from the distribution zip archive file or via Java™ Web Start Page on the Web).

Check Java software installed on your machine. Go to the installation verification Page on the Web page of java.com Page on the Web, the consumer site for Java software, and verify that you have the recommended version. If it is not so, then either update Java software to the recommended version, or perform a clean installation of the recommended version, as described in the Java Software section of the system requirements. Go to the work test Page on the Web page of java.com Page on the Web, and verify that Java software works correctly on your machine.

If the problem persists, please consult this online help system. If the problem is not described as intended behavior (a feature) in this online help system, please send e‑mail to support@radioexplorer.com.ru. Please try to include the following information with your message:

In the case if you have questions about ordering, payment, or shipping procedures, please refer to the Customer Care Center page.

See also
Find out the version of your Radio Explorer copy
Get information about your Java software
About dialog box, Splash, License and Copyright tabs
About dialog box, System Info tab
Problem Detected dialog box